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Keynote Speaker Bios

Jeremy Schaap


Nancy Snyderman


Tony Hsieh, CEO, Zappos.com

In 1999, at the age of 24, Tony Hsieh sold LinkExchange, the company he co-founded, to Microsoft for $265 million.  He then joined Zappos.com, the online shoe sales company, as an advisor and investor, and eventually become CEO, where he helped the company grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine’s annual Best Companies to Work for List.  In 2009 Zappos.com, Inc. was acquired by Amazon.com for $1.2 billion.  Both companies share a passion for customer service and the decision was clear to work together.  Tony is a wildly successful business innovator, and has achieved phenomenal company growth through revolutionary approaches to marketing, human resources and customer service. Zappos.com has hundreds of associates on its Customer Loyalty Team, the nerve center of Zappos. Tony has earned a zealous following by imposing an ethos of live human connection on the chilly, anonymous bazaar of the Internet.  He is the author of #1 New York Times Bestseller “Delivering Happiness”.   Tony has a BA in computer science from Harvard University and was a software engineer at Oracle. Zappos comes from the Spanish word for show:  Zapata, a word that has also turned out fortuitously evocative of the way goods are “zapped” to customers.


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